What disconnected means
Disconnected is an account state, not a ranking penalty by itself. It means the product should not assume that fresh stats, recent trades, or leaderboard context can still be read from that account.
Historical public data may still exist, but future updates need a valid connection path and current backend evidence.
When to reconnect
Reconnect when the account is still the account you want to use for the competition and you can provide the correct MT5 login, exact server name, and read-only investor password through the app.
If the account was replaced, migrated, or moved to a different server, the reconnect should use the new exact MT5 account details instead of trying to revive stale data.
What should happen after reconnect
After reconnect, Golden Trading Cup needs a fresh sync result before My Stats, leaderboard/me, public leaderboard, Activity, or Hall of Fame context should be treated as current.
If the reconnect returns pending or invalid account, the next decision should follow the exact-server and runtime evidence instead of assuming a frontend display issue.
Key takeaways
- Disconnected means current sync should not be assumed.
- Reconnect with the exact active MT5 account details.
- Fresh sync evidence should come before public status claims.