Where to look
Open MetaTrader 5 and check the server shown for the account you want to connect. Copy the MetaTrader 5 server name exactly as it appears in the terminal.
Keep spaces, hyphens, capitalization, and live server numbers unchanged. Examples such as Live 4 and Live 14 can represent different endpoints.
Why exact names matter
MetaTrader 5 servers can differ by region, live environment, broker lane, or funded-account infrastructure.
If the exact server is not ready yet, support can classify that server specifically instead of treating the broad broker family as supported.
Key takeaways
- Use the server name shown in MT5, not a marketing name.
- Small server-name differences can change support status.
- An unsupported exact server should be classified before repeated retries.