Where to look
Open MetaTrader 5 and check the server shown for the account you want to connect. Copy the server name exactly as it appears in the terminal.
Keep spaces, hyphens, capitalization, and live server numbers unchanged. Examples such as Live 4 and Live 14 can represent different endpoints.
Why exact names matter
MT5 servers can differ by region, live environment, broker lane, or funded-account infrastructure.
If the exact server is not ready yet, support can classify that server specifically instead of treating the broad broker family as supported.
Key takeaways
- Use the server name shown in MT5, not a marketing name.
- Small server-name differences can change support status.
- An unsupported exact server should be classified before repeated retries.